Beacon Broadband
Support New Page2023-07-19T10:35:49+00:00

Customer Support

We’re always-on with
helpful and friendly
broadband support

Customer Support

We’re always-on with
helpful and friendly
broadband support

At Beacon Broadband, we strive to give our customers the best broadband service. We understand that sometimes issues may arise, but remember we are here to assist you. We can help you with local customer support assistance with a double-quick response time. Our frequently asked questions section lists some common issues that internet users may experience and troubleshooting steps to help resolve them.

Frequently Asked Questions

We hope these troubleshooting steps help resolve any issues you may encounter with your internet service. If you need further assistance, please don’t hesitate to contact our customer support team, which is available 24/7.

Why do I have slow internet speed?2023-04-23T13:43:06+00:00

If your internet speeds are slow, here are some steps you can take:
1. First, restart your modem and router.
2. Ensure your internet plan provides the speed necessary for your needs.
3. Check for device updates; old software can cause slow speeds.
4. Finally, disconnect any devices not in use, as they could take up bandwidth and result in slow speeds.
If you’ve tried these steps and are still experiencing slow speeds, please contact our customer support team for further assistance.

Why Is My Connection Dropping?2023-04-23T13:42:25+00:00

If your connection drops frequently or is intermittent, here are some steps you can take:
1. First, restart your modem and router.
2. Check the cables connecting your devices to ensure they’re securely plugged in.
3. Move your router to a central location in your home or office to improve coverage.
4. Check for any software updates on your devices, as outdated software can cause connection drops.
5. Check for any interference from other devices, such as microwaves or cordless phones, that may affect your signal.
If you’ve tried these steps and are still experiencing connection drops or intermittent service, please contact our customer support team for further assistance.

Why Can’t I Connect to the Internet?2023-04-23T13:41:15+00:00

If you’re unable to connect to the internet, here are some steps you can take:
1. Restart your modem and router.
2. Check the cables connecting your devices to ensure they’re securely plugged in.
3. Check for any outages in your area by visiting our website or contacting our customer support team.
4. Check for any software updates on your devices, as outdated software can cause connectivity issues.
If you’ve tried these steps and are still unable to connect to the internet, please contact our customer support team for further assistance.

Contact Us

Beacon Broadband

Go to Top